In case of return, the shipping fees will be paid by the customer.
We can offer a refund for any product, provided it is not worn and resold, with all original labels. Refund excludes all shipping costs. Please note that we track customer returns and reserve the right to refuse orders at our discretion due to an excessive return history.
The customer can return within 14 working days from the moment he purchased the product, without invoking a specific reason.
We do not take any responsibility for issues in which misuse has contributed to the problem. Washing items without complying with the instructions on the label or scratches on its wear is not considered a manufacturing defect, therefore it is not covered by the warranty.
Before returning any item, the Customer has the obligation to notify the Company in writing, atelier@hamza.ro, or by phone: +40 (749) 571 730
These provisions are applied according to Government Ordinance no. 130/2000, because making a purchase on this website involves long distance communication technology.
The refund to the Customer who has given up a purchase will be issued within a maximum of 14 working days from the receipt of the returned item (s).
After placing an order on the website, a customer declares that he has been advised and fully agrees with the above. Acceptance of the above conditions is equivalent to a contract between the parties, thus applying the Civil Code and the Commercial Code.
HOW TO RETURN YOUR ARTICLE
Contact us by e-mail at atelier@hamza.ro within 14 days of receiving your order. Include the name, order number, the item you are returning.
Pack your items back safely and send the package back to us using your preferred delivery service.
Remember to use a reliable service, as the goods are your responsibility until they reach us.
After inspecting the returned items, you will receive the money by bank transfer.
RETURN ADDRESS:
Atelier Hamza
Strada Spatarului 41, Bucharest, Sector 2, Romania.
+40 (749) 571 730
DOWNLOAD RETURN FORM FROM HERE