Terms & Conditions

1. DEFINITIONS

HAMZA is the trade name of S.C. Grateful Hamza S.R.L, having its registered office in Bucharest, Soseaua Pipera, no. 61, sector 2, with serial number in the Trade Register J40/8786/2020, unique fiscal registration code 42834915

(“HAMZA”).

 

SITE - www.hamza.ro domain and their subdomain, including but not limited to the publicly available site and its subdomains.

CONTENT has the following definitions:

- all information on the SITE that can be visited, viewed or otherwise accessed using digital equipment;

- the content of any e-mail sent to USERS or CUSTOMERS or by HAMZA by electronic means and / or any other available means of Communication;

- any information communicated by any means by an employee of HAMZA to the USER or CUSTOMER, according to the contact information, specified or not by him;

- information related to HAMZA products, services and / or practical tariffs in a certain period;

- information related to products, services and / or practical tariffs by a third party with which HAMZA has concluded a partnership contract, in a certain period;

- data relating to HAMZA, or other privileged data.

SERVICE - e-Commerce service conducted exclusively on the public portions available on the SITE, in the sense of giving the CUSTOMER the opportunity to contract products using exclusively electronic, including other means of distance communication (i.e. by telephone).

ACCOUNT - the format of the set from an e-mail address and a password that allowed a single CUSTOMER access to the restricted area of ​​the SITE through which the access to the SERVICE is made.

CLIENT - The individual or legal person of public or private law who has or obtains access to the CONTENT and SERVICE, subsequent to the creation of the ACCOUNT.

USER - Any individual or representative of a legal entity who accesses the site with or without the intention of creating an account or becoming a client.

DOCUMENT - these Terms and Conditions

THE MAIN FEATURES OF THE PRODUCTS are those existing on the site next to each product

THE TOTAL PRICE OF THE PRODUCTS is the price corresponding to each product, as described on the site and does not include the cost of transport to the CUSTOMER.

THE RIGHT OF WITHDRAWAL is the customer's right to withdraw from the contract within 14 calendar days having the obligation to return the purchased products at his expense within a maximum of 14 calendar days from the date of HAMZA's notification regarding the exercise of this right.

DURATION OF THE CONTRACT represents 14 calendar days of the dates of the Client's entry into possession of the products.

REMOTE CONTRACT - according to the definition contained in the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing some normative acts; any contract concluded between the professional and the consumer in a system of organized distance sales or services, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including when the contract is concluded;

NEWSLETTER - the means of informing periodically, exclusively electronically, on the products, services and / or promotions carried out by www.hamza.ro in a certain period, without any commitment on the part of HAMZA with reference to the information continued by it.

TRANSACTION - collection or refund of an amount resulting from the sale of the product by HAMZA to the Customer, through the services of a card processor approved by HAMZA, regardless of the method of delivery.

The transactions can take place only on the Romanian territory. Deliveries to addresses from other countries are not accepted for orders placed using the www.hamza.ro platform.

 

2. GENERAL

2.1. The document establishes the terms and conditions of use of the site / content / service by the Client, in case he does not have another valid use agreement, concluded between HAMZA and him.

2.2. The use, including but not limited to accessing, visiting and viewing, the content / service, implies the adherence of the member or client to this electronic document, terms and conditions unless the respective content does not have distinctly formulated conditions of use.

2.3. Access to the service is made exclusively by accessing the publicly available website www.hamza.ro.

2.4. By using the site / content / service, the Customer is solely responsible for all activities arising from its use. He is also liable for any material, intellectual or electronic damage or any other nature caused to the site, content, HAMZA service or any third party with whom HAMZA has concluded contracts, in accordance with the Romanian legislation in force.

2.5. If the User or the Client does not agree and / or does not accept and / or revokes his / her acceptance for the document:

2.5.1. It waives: access to the service, other services offered by HAMZA through the site, receipt of newsletters / alerts and / or communications from HAMZA of any kind (electronic, telephone, etc.), without any subsequent guarantee from HAMZA.

2.5.2. HAMZA will delete all data referring to it from its database, without any subsequent obligation of one party to the other or without any party being able to claim damages from the other.

2.6. The customer may at any time reconsider his decision to agree and / or accept the document, in the form in which it will be available at that time.

2.7. In order to exercise the right provided in art. 2.5, he may contact HAMZA, or use the links in the content received from HAMZA intended for this purpose.

2.8. The Client may not revoke the agreement expressed in favor of the document during the performance of a Contract or until the moment when he will not pay the value of all Contracts not honored against HAMZA

2.9. If the Customer has paid the value of all Contracts not honored against HAMZA and revokes the agreement expressed in favor of the document during the execution of an Order, HAMZA will cancel its Order without any subsequent obligation of any party to the other or without any party may claim damages from the other.

 

2.10. This site is addressed only to Customers who are at least 18 years old, who have registered properly and who have not been suspended or removed by HAMZA, regardless of the reason.

 

3. CONTENT

3.1. All content, including but not limited to still images, dynamic images, text and / or multimedia content presented on the site is the intellectual property of HAMZA or third parties, in which case the content may be followed by the original title and / or any other note required by the rightful owner of the respective content, for which HAMZA holds the license to use and / or publish.

3.2. The User or the Client is not allowed to copy, transfer, modify and / or otherwise alter, use, link to, display, include any content in any context other than the original intended by HAMZA, include any content outside the site www.hamza.ro the removal of the signs that signify the copyright of HAMZA over the content as well as the participation in the transfer, sale, distribution of some materials made by reproducing, modifying or displaying the content, except with the express consent of HAMZA.

3.3. Any content to which the Customer has and / or obtains access by any means, is subject to the document, if the content is not accompanied by a specific and valid use agreement concluded between HAMZA and the customer, and without any implicit or express warranty formulated by HAMZA with reference to that content.

3.4. The Client / User may copy, transfer and / or use content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the document.

3.5. If HAMZA grants the Customer the right to use in the form described in a separate user agreement, certain content, to which the Customer has or obtains access as a result of this agreement, this right extends only to that or those contents defined in agreement, only during its existence or these contents on the site or the period defined in the agreement, according to the conditions defined in the agreement, if they exist and do not represent a contractual commitment from HAMZA for the respective Client or any other third party that has / obtains access to this transferred content, by any means and which could be or is harmed in any way as a result of this content, during or after the expiration of the user agreement.

3.6. No content transmitted to the Customer, by any means of Communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and / or viewing constitutes a contractual obligation on the part of HAMZA and / or the HAMZA employee who mediated the transfer of content, if any, to that content.

3.7. Any use of the content for purposes other than those expressly permitted by the document or the accompanying use agreement, if any, is prohibited.

3.8 For any claims related to intellectual property rights, please send us an email to atelier@hamza.ro.

 

4. CONTACT

4.1. HAMZA publishes on the site the complete and correct identification and contact data of the Client.

4.2. By using the contact form or the service present on the site, the Client allows HAMZA to contact him by any available means including electronic means.

4.3. The partial or complete completion of the contact form and its sending does not represent in any way a commitment on the part of HAMZA to contact the Client.

4.4. Accessing the site, using the information presented on it, visiting the pages or sending e-mails or notifications to HAMZA is done electronically, by telephone, or any other means of communication available to the Customer and HAMZA, thus considering that it agrees to receive notifications from HAMZA electronically and / or by telephone, including communications by e-mail or through announcements on the site.

4.5. HAMZA reserves the right not to respond to all requests of any kind, received by any means of Communication (electronic, telephone, etc.).

 

5. NEWSLETTERS AND ALERTS

5.1. When the Client creates an account on the site, by accepting the terms and conditions, he implicitly agrees to receive newsletters and / or alerts from HAMZA.

5.2. The data taken from the Client for the purpose of sending newsletters and / or alerts may and will be used by HAMZA within the limits of the Privacy Policy.

5.3. The client can unsubscribe from newsletters and / or alerts at any time:

5.3.1. Using the special link in any newsletters and / or alerts received.

5.3.2. By changing your acceptance to receive newsletters and / or alerts and using restricted area pages by using your account.

5.3.3. By contacting HAMZA, in accordance with the contact information, and without any subsequent obligation of one party to the other or without any party being able to claim damages from the other.

5.4. Unsubscribing from newsletters and / or alerts does not imply giving up the acceptance of the document.

5.5. HAMZA reserves the right to select the persons to whom it will send newsletters and / or alerts as well as the right to remove from its database any Client who has previously expressed his consent to receive newsletters and / or alerts, without any commitment. subsequently by HAMZA, or any prior notification thereof.

5.6. HAMZA will not include in newsletters and / or alerts sent to the Client, any other kind of advertising material in the form of content that refers to a third party that is not a partner of HAMZA, at the time of sending the newsletters and / or alerts.

 

6. PRIVACY POLICY

6.1. HAMZA collects personal data and special data (CNP) on the pages of its sites, only with the voluntary consent of the Client, for the following purposes:

- validation, shipping and invoicing of Orders to it;

- resolving cancellations or problems of any kind related to an Order or a

  contract, for the services or products purchased by him;

- to ensure his access to the service;

- sending newsletters and / or periodic alerts, in exclusively electronic format;

- contacting him, at his voluntary request;

- contacting him, in matters of Customer Relations;

- statistical purposes.

6.2. HAMZA may inadvertently collect other data (IP address, time of visit, place of access, name and version of internet browser, operating system, including other parameters) provided by the internet browser through which the site is accessed and may be used by HAMZA to improve the services offered to its Customers or Users, or for statistical purposes; the exception is if the provisions of the document are violated, in the event that the result of the Client's actions contradicts the interests or causes damages of any kind on the part of HAMZA and / or any third parties with whom HAMZA has partnership agreements at that time.

6.3. The customer has the right to object to the collection of his personal data and to request their deletion, thus revoking his consent for the document, and thus waiving any implied rights specified therein and without any subsequent obligation of any party to the other or without any party may claim damages from the other, but only in accordance with art. 2.8.

6.4. For the exercise of the rights according to art. 6.3, The customer will address HAMZA using the contact details available on the site, valid at that time.

6.5. Using the forms available on the site, the Customer has the right to modify the data that he initially declared to reflect any change that has occurred, if any.

6.6. If the Customer opts for the online payment of the value of the Orders, the contract and / or the contracts, the processing of the bank card data is done exclusively on the Stripe servers.

6.7. HAMZA does not request or store any information regarding the Client's bank card or cards.

6.8. HAMZA's privacy policy refers only to the data provided voluntarily by the Customer, exclusively on the site. HAMZA is not responsible for the privacy policy practiced by any other third party that can be reached through links, regardless of their nature, outside the site.

6.9. HAMZA undertakes that the data collected by the Client will be used only in accordance with the stated purposes and not to make public, sell, rent, license, transfer, etc. the database containing information regarding the personal or special data of the Client of any third party not involved in the fulfillment of the stated purposes.

6.10. The exception is the situation in which the transfer / access / view / etc is requested by the competent bodies in the cases provided by the regulations in force at the date of the event.

6.11. The bank card processor approved by HAMZA has the right to access / view any type of data / documents, generated as a result of an Order issued, Canceled Orders, contract, canceled contract or an honored contract, to investigate any Transaction, in case in which it exists.

6.12. HAMZA guarantees that the personal data of a User, collected through the contact form, will be used only until the solution of the problem communicated by him, after which they will become exclusively statistical data.

6.13. HAMZA is not responsible for any failure that may jeopardize the security of the server on which the database containing this data is hosted.

 

7. ONLINE SALES POLICY

 

7.1. Access to work

7.1.1. Access to the service is allowed to any Customer who owns or creates an account.

7.1.2. In order to be allowed access to the service, the Client will have to accept the provisions of this document.

7.1.3. HAMZA may limit the Client's access to the service, depending on his / her previous Behavior.

7.1.4. It is forbidden to share an account between several Clients.

7.1.5. In the event that such accesses are discovered, HAMZA reserves the right to cancel or suspend the Client's access to the content or service.

7.2. Products

7.2.1. HAMZA may publish on the site information about products, and / or promotions practiced by it or by any other third party with which HAMZA has concluded partnership contracts, within a certain period and within the available stock.

7.2.2. The products purchased through the service are intended exclusively for the personal use of the Customer.

7.2.3. HAMZA may limit the ability to purchase products or services available on the Site at any given time to one or more Customers.

7.2.4. All tariffs related to the products or services presented on the site are expressed in lei (RON) including VAT.

7.2.5. The rates displayed on the site cut by a line mean the initial price for the sale, before the discount is applied.

7.2.6. The invoicing of the purchased products is done exclusively in RON. Accepted payment methods can be viewed at the following link.

7.2.7. In the case of online payments, HAMZA is not / cannot be held responsible for any other additional costs incurred by the customer, including but not limited to the Currency Conversion Fees applied by the issuing bank of his card, if the currency of his issuance differs from RON. Only the customer is responsible for this action.

7.2.8. All the information used for the description of the products and / or services available on the site (texts / static / dynamic images / multimedia presentations / etc) does not represent a contractual obligation on the part of HAMZA, these being as a presentation.

7.2.9. In the description of the products and / or services, HAMZA reserves the right to use other products (accessories / etc) that may not be included in the costs of the respective products.

7.3. Validity of the offer

7.3.1. HAMZA reserves the right to modify the tariffs for the products available on the site, before placing the Order by the Customer, without prior notice to the Customer.

7.3.2. The purchase price of the products is the one from the moment of issuing the Order, within the available stock.

7.3.3. The purchase price of the promotional products is the one from the moment of issuing the Order, within the limit of the available stock and / or of the promotional period, in case it is defined.

7.3.4. The purchase price of the products from an issued Order cannot be changed at a time after its issuance except with the agreement of the parties.

7.3.5. The purchase price of the products from an honored contract according to art. 7.6.3. cannot be modified.

7.3.6. The customer can give up the products purchased by contract, according to art. 7.9.

7.4. Online order

7.4.1. The customer can place orders for products sold at any time, exclusively on the site.

7.4.2. By completing the Order, the Customer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order, referred to in this document and the Order issued.

7.4.3. By completing the Order, the Customer agrees that HAMZA may contact him, for the following purposes / situations, by any means available / agreed by HAMZA, depending on the purpose / situation:

7.4.3.1. Non-acceptance by the issuing bank of the Client's card, of the transaction, in case of payment by bank card;

7.4.3.2. Invalidation of the transaction by the card processor approved by HAMZA, in case of payment by bank card.

7.4.3.3. For the obligatory validation of the availability of the products and of the quantities purchased by the Client within maximum 48 hours from the placement of the Order.

7.4.3.4. Validation by the Client of the value of the Order made, according to art. 8.4.3.3, and including depending on the situation and other value-added services (i.e. transport, etc.)

7.4.3.5. Establish by mutual agreement the delivery details of the products.

7.4.4. HAMZA may automatically terminate the Order placed by the Customer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other party, in the following cases:

7.4.4.1. non-acceptance by the issuing bank of the Client's card, of the transaction, in case of online payments;

7.4.4.2. invalidation of the transaction by the card processor approved by HAMZA, in case of online payment;

7.4.4.3. the data provided by the Client on the site are incomplete or incorrect

7.4.4.4. The Client's activity on the site may and / or causes damages of any kind on the part of HAMZA and / or its partners

7.4.4.5. without any justification.

7.4.5. The customer can cancel an Order, when contacted according to 7.4.3.

7.4.6. If, when placing the Order, the Client has opted for payment by card, after validating the Order according to art. 7.4.3.3. The customer has the obligation to enter the necessary data for processing the payment.

7.4.7 The steps for completing an Order are:

1. The customer chooses the products and adds them to the shopping cart;
2. When the Customer decides to place the Order, select the option, buy;
3. After selecting the payment method, the Client is obliged to enter the requested data, in case of payment by card, the client will be requested additional data, according to art. 6.6 and 6.11.
4. The order is processed and the delivery will be made, in case art. 7.4.4.

7.4.8. If the customer has chosen the payment method by bank card, and the value of the Ordered products has been blocked on his card, he has the right to modify the content of his Order, when he is contacted by HAMZA according to art 8.4.3. , within the limit of the value locked on his card.

7.4.9. If upon confirmation of the Order the Customer finds that certain products Ordered by him are not available, he has the right to cancel the Order, to process the Order without the missing products or to add other products on the Order. If the Client modifies the initial Order, it is considered a new Order and is subject to the steps from art. 7.4.7

7.4.10. From the moment the Customer validates the value of the Order placed or when HAMZA informs the Customer about his validated Order, his Order becomes a Remote Contract, according to the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts.

7.4.11. The delivery details of the products, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of HAMZA, without either party being able to claim damages from the other party, in case any party may be or is prejudiced in any way as a result of their violation.

7.4.12. In case a Client modifies his personal data, using the forms available on the site, all the ongoing contracts existing at that moment, keep his data defined / accepted by the Client before the moment of modification.

7.5. Telephone order

7.5.1. The customer can place telephone orders.

7.6. Contract and completion

7.6.1. HAMZA will include in the package sent to the Customer all the necessary documents to certify the purchase of the products by the Customer.

7.6.2. HAMZA will facilitate the information of the Client on the finalization stage of the Order or the contract.

7.6.3. The contract to which are added the documents certifying the delivery to the Client of the products contracted by him, by HAMZA, becomes an honored Contract.

7.7. Transport

7.7.1. The customer has at his disposal as a means of transport: courier (the fees related to it will be communicated to you).

CAREFUL! The delivery of the products to the Customer is done only to an adult based on an identity document!

7.7.2. Deliveries will be made, only on the Romanian territory, on average within 5 days from the confirmation of the Order, without exceeding the term of 30 days. If the product cannot be delivered, HAMZA undertakes to inform the Customer about this unavailability, and the amounts he has paid as payment will be refunded by HAMZA within a maximum of 14 days.

 

7.8. Quality and guarantees

7.8.1. Certain products may benefit from a contractual guarantee and this will be mentioned in the product sheet at the time of its exclusive sale on the website www.hamza.ro. Clear details regarding these warranties are given by the product data sheets and no Customer can request an extended warranty other than the one mentioned. This means that the product warranty offered by HAMZA is that offered by HAMZA suppliers.

7.8.2. HAMZA does not guarantee the availability in stock of any product available for purchase on the site.

7.9. Product return

7.9.1. The HAMZA customer can return the products purchased through a Contract, in the following situations:

7.9.1.1. The packages are severely damaged

7.9.1.2. Products that were delivered incorrectly

7.9.1.3. Products that have the wrong size (thickness) ordered

7.9.1.4. The customer has the right to unilaterally terminate the distance contract, based on the right of withdrawal provided by law, without penalties and without invoking a reason, within 14 calendar days from the date of taking possession of the product. The only costs that may be borne by the consumer are the direct costs of returning the products "according to Emergency Ordinance No. 34/2014 on consumer rights in contracts with professionals, as well as for amending and supplementing certain regulations, for individuals purchasing products from sites, using the techniques of Distance Communication, applying the definitions contained in Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts. the Client's declaration of exercise of this right sent to our company in any way is sufficient, followed by the immediate response of our company to confirm receipt of the withdrawal request by e-mail to the address indicated by the Client.

7.9.2. The customer will notify HAMZA of his intention to return the purchased products, by any means of written communication (e-mail, etc.) within a maximum of 14 working days from receipt of the products, in the case of art. 7.9.1.4.

7.9.3. The customer who has notified HAMZA according to art. 7.9.1./ art. 7.9.2, has the responsibility to ensure that the products he referred to will be returned to HAMZA within 14 calendar days from the date of dispatch of the notification, otherwise , the right of withdrawal no longer operates considering the application invalid.

7.9.4. The HAMZA customer may not return the products purchased through a Contract, and / or may not claim any other damages, for the following purposes or situations:

7.9.4.1. Replacement of the purchased product with another product with other specifications or of a different type, except for the situation provided in art. 7.9.1.3.

7.9.4.2. The return request in case of art. 7.9.1.1 or 7.9.1.2 caused by any situation provided in 7.9.1 has the date of dispatch that exceeds the period of 14 calendar days provided according to art. 7.9.1.4, from the working day following the date of the honored contract.

7.9.4.3. In case of returning the product with one of the causes stated in art. 7.9.1, the returned product is not in the same condition in which it was delivered (in the original packaging with all labels intact, the seal intact and the documents that accompanied it, without traces that can indicate that the product has been carried).

7.9.4.4. According to the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts HAMZA reserves the right not to accept returns for products which, by their nature, cannot be returned or which may degrade or deteriorate fast.

7.9.5. In case of refund of the value of the product, this will be done within 14 calendar days from the confirmation of the return.

7.9.6. In case of replacement of the product with an identical one, according to 7.9.1.3, the replacement will be made under the conditions and limits of a normal Order.

7.9.7. If the Customer who returned a product in accordance with the provisions of Article 7.9.1.3, and HAMZA does not have an identical product for replacement, he will offer the Customer the value of the product in accordance with 7.9.5.

7.9.8. The value of the additional services, including but not limited to the transport of the products, paid by the customer, is not refundable.

7.9.9. In all cases, the return / re-shipping costs will be borne by the customer.

 

8. FRAUD

8.1. HAMZA does not request from its Clients or Users by any means of Communication (e-mail / telephone / SMS / etc) information regarding confidential data, accounts / bank cards or personal passwords.

8.2. Exception from art. 8.1 make only the Clients legal entities, in the sense of obtaining by HAMZA the account number, respectively of the Client's bank, in the name of which the invoicing of an Order will be made.

8.3. The customer assumes full responsibility for disclosing his confidential data to a third party.

8.4. HAMZA declines any responsibility, in the situation in which a Client would be / is prejudiced in any form by a third party that would claim that it is / represents the interests of HAMZA

8.5. The customer will inform HAMZA of such attempts, using the contact details.

8.6. HAMZA does not promote SPAM. Any Customer who has explicitly provided his email address on the site may choose to delete it.

8.7. Communications made by HAMZA by electronic means of Remote Communication (i.e. e-mail) contain the complete and compliant identification data of the sender or links to them, at the date of transmission of the content.

8.8. The following purposes may or may not be considered an attempt to defraud the site / content and / or HAMZA and criminal proceedings will be instituted against the person or persons who attempted or achieved this purpose. hate):

8.8.1. to access the data of any type of another Client by using an account or by any other method.

8.8.2. to alter or otherwise modify the content of the site or the Content sent by any method by HAMZA to the Customer

8.8.3. to affect the performance of the server (s) running the site

8.8.4. to access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by HAMZA to the Client when he is not the legitimate recipient of the content.

 

9. LIMITATION OF LIABILITY

9.1. HAMZA cannot be held responsible to any natural or legal person who uses or relies on the content.

9.2. HAMZA cannot be held responsible for any damage (direct, indirect, accidental or not / etc) resulting from the use or inability to use the information of the type content presented or not on the site or for any type of errors or omissions in presentation of content that can lead to any loss.

9.3. If a Customer considers that Content posted by any means by HAMZA violates copyright or any other rights, he may contact HAMZA for details, according to the contact details, so that HAMZA can make an informed decision on the cause.

9.4. HAMZA does not guarantee the Client access to the site or the service and does not grant him the right to download or to modify partially and / or entirely the content, to reproduce partially or entirely the content, to copy, or to exploit any content in any other way, or to transfer to any third party any content over which it has and / or has gained access, under a user agreement, without the prior written consent of HAMZA

9.5. HAMZA is not responsible for the content, quality or nature of other sites that are accessed through content links, regardless of the nature of those links. For those sites, the responsibility lies entirely with their owners.

9.6. HAMZA is exempt from any liability for the use of the sites and / or the content transmitted to the Customer by any means (electronic, telephone, etc.), through the sites, e-mail or an employee of HAMZA, when such use of of the content may or may not cause any damage on the part of the Customer and / or any third party involved in this transfer of Content.

9.7. HAMZA does not offer any direct or indirect guarantees such as:

- the service will be according to the client's requirements

- the service will be uninterrupted, safe or error free of any kind

- the products obtained free of charge or for a fee through the service will correspond to the client's requirements or expectations

9.8. The operators, administrators and / or owners of the site are in no way responsible for their relationships or consequences resulting from, but not limited to, acquisitions, special offers, promotions, promotions, or any other type of relationship / connection / transaction. / collaboration / etc. which may occur between the client and any of those who promote themselves directly or indirectly through the site.

 

10. FORCE MAJEURE AND CASE

10.1. Except in cases not expressly provided otherwise, none of the parts of a contract concluded in accordance with Article 7.4.8., Which is still in progress, shall be liable for non-performance on time and / or properly, in whole or in part , of any of the obligations incumbent on them under the contract, if the non-execution of the respective obligation was caused by an event of force majeure.

10.2. The party or legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures available to it in order to limit the consequences of that event.

10.3. The party or legal representative of the party invoking the above-mentioned event is exempt from this obligation only if the event prevents it from carrying it out.

10.4. If within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim damages from the other.

10.5. The party invoking the force majeure event must prove the impossibility of executing the obligations within 30 days from the date of the event but within the limits of art. 10.3.

 

11. DISPUTES

11.1. By using / visiting / viewing / etc the sites and / or any content sent by HAMZA to the Member / Client by accessing and / or sending by any means (electronic, telephone, etc.), he agrees at least with these "Terms and conditions ".

11.2. Any dispute regarding these Terms and Conditions that may arise between the Member / Client and HAMZA will be settled amicably.

11.3. HAMZA is not liable for any loss, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by non-compliance with the Terms and Conditions.

11.4. Any dispute of any kind (excluding art. 11.2) that may arise between the Member and HAMZA or its partners will be settled amicably. If this is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.

11.5. If any of the above clauses is found to be void or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.

11.6. This document has been drafted and will be interpreted in accordance with Romanian law.

11.7 If you have problems with an Order, which have not been resolved by email or with a person you are talking to, you can contact for a free internal conciliation by email: atelier@hamza.ro, tel: 0724340774

 

 

12. FINAL PROVISIONS

12.1. HAMZA reserves the right to make any changes to these provisions, as well as any changes to the site / its structure / service, including changes that may affect the site and / or any content without prior notice to the Customer.

12.2. HAMZA cannot be held responsible for any errors on the site for any reason, including changes, settings, etc., which are not made by the site administrator.

12.3. HAMZA reserves the right to insert advertising banners of any kind and / or links on any page of the site, in compliance with the legislation in force.

13. FEEDBACK

13.1. If there are any questions or suggestions regarding the products provided, their technical details or the content of the site www.hamza.ro please contact us at the phone number: 0724340774, or by e-mail: atelier@hamza.ro.

13.2. Any comments, questions, feedback, ideas, suggestions or other communications or information about or relating to the site www.hamza.ro its functionality or improvement will remain the property of HAMZA.